These numbers jump among younger American employees who represent the next generation of the US workforce: 78% of employees aged 21-34 agree AI can save time, while 73% feel it can reduce feelings of chaos. Further, 59% agree that AI can save time by identifying relevant and important information across communications apps at work. Many workers, 46%, report that they use AI at work. What solutions are available for reducing communications chaos and decreasing the toggle tax from having too many communication apps? Employees say it’s AI. These challenges impact employee experience and ultimately harm productivity. Workers also believe the lack of easily manageable communication harms their creativity and ability to do deep work. The substantial volume of notifications is producing a negative association with workplace communications among employees, creating an always-on mentality at work. This figure jumps higher in the US, with 77% of American workers checking notifications outside of work hours. Notifications are also interrupting work, both during and after work, with nearly 70% of workers surveyed finding their communications volume challenging and having to check work notifications outside of their standard hours. In 2023, that amount of time spent by workers has nearly doubled (93%) to 62 working days per year - significantly impacting productivity and efficiency. In 2018, workers spent 32 days per year toggling between communication apps. This has sharply increased since 2018, when research revealed only 20% of workers used six or more work apps. More than half (52%) in the countries surveyed say they use six or more business apps or programs to communicate each work week, with nearly 1 in 5 reporting that they use 11 or more. Navigating a growing number of apps is one of many responsibilities on many workers’ to-do lists. We’re In An Era of Communications Overload The role AI will play in the future of workplace productivity and communications.What tools exist to tackle the growing communications chaos challenge, and what people want to see implemented at work.The cost of toggle tax on workers’ productivity, attitudes towards work, and ability to focus.What you will learn in the following study includes: These insights were generated through a survey of 4,500 workers in the United States, United Kingdom, and Australia aged 21 to 65 who are currently full-time workers, defined as working full-time, having two or more part-time jobs, or being self-employed full-time. The research findings uncover valuable insight into the role that unified work communications and AI play in alleviating toggle tax headaches. While these apps promise to streamline everyday work, the communications chaos and toggle tax burden created often put additional strain on team members. In the modern workplace, employees are expected to use more work applications and manage a greater volume of communications than ever before. To answer this question, RingCentral collaborated with Ipsos, a multinational market research and consulting firm, exploring how communications chaos and app overload impact the workforce and what solutions are available to reduce it. Has it stayed the same, improved - or devolved into chaos? Now in 2023, five years later, RingCentral is taking another look to assess how workplace communications have changed. In 2018, RingCentral did a benchmark study looking at communications at work. ![]() Is the amount of communications workers handle in their daily work lives today exceeding the amount handled five years ago? How is AI poised to impact the way we communicate? Constant communications at work have been overwhelming for years, but it appears that the volume of communications has been accelerated by the pandemic and is outpacing our ability to keep up. ![]() RingCentral’s Communications Work survey aims to assess how communications in the workplace is evolving.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |